When manufacturer support contracts expire or hardware reaches end-of-life, our engineers keep it running — with faster response times, multivendor coverage under one contract, and a fraction of the cost of an OEM renewal.
One support relationship, covering the infrastructure that keeps your business running — regardless of which manufacturer built it.
Server Hardware Maintenance
Rack, blade and tower servers across major manufacturers, kept supported long after the original OEM contract lapses.
Storage & SAN Maintenance
Fault resolution for storage arrays and SAN infrastructure, from disk-level failures to controller and firmware issues.
Network Hardware Maintenance
Support for switches, routers and firewalls — the infrastructure connecting every other part of your business.
EOL & EOSL Hardware Support
Continued coverage for equipment past its manufacturer's official support window, so an end-of-life date doesn't force an unplanned replacement.
Multivendor, Single Contract
One agreement covering hardware from multiple manufacturers, instead of juggling separate OEM contracts for every brand in your estate.
Flexible SLA Options
From next-business-day through to 24/7/365 with a 4-hour fix commitment, matched to how critical each system actually is.
Engineer Dispatch
Field engineers positioned to reach your site quickly when hardware fails, rather than routed through a distant regional office.
Spares & Parts Sourcing
A maintained inventory of tested replacement parts, including components no longer available through official channels.
Hardware Break-Fix Support
Fast, Multivendor Repair When Something Breaks
Extend the life of servers, storage and network hardware past the OEM warranty, with our hardware break fix support at a fraction of a manufacturer renewal.
When hardware fails, the priority is a fast, dependable fix — not a ticket sitting in a queue while your business waits. Break-fix support sits alongside our standard maintenance agreements, giving you rapid, multivendor engineer response the moment something actually stops working.
It's the same single point of contact and the same commitment to keeping ageing infrastructure running reliably, well past the point a manufacturer would rather you replace it — servers, storage, and networking hardware alike, covered under one agreement instead of a separate emergency callout arrangement for each.
24/7/365 Availability
Faults logged and responded to at any time, every day of the year, with SLAs maintained regardless of when an incident occurs.
4-Hour Fix SLA
For critical environments where downtime isn't an option, ensuring rapid on-site response and resolution.
Wide Spares Holdings
Spares held at multiple locations, so replacement parts are available quickly without relying on a lengthy supply chain.
Multivendor Coverage
Support across a broad range of manufacturers and platforms, covering your full estate under a single contract.
How It Works
From First Call to Fault Resolved
A structured process, so hardware failure doesn't turn into an extended outage.
1
Fault Reported
Log the issue with our service desk any time, day or night. We triage immediately and assign an engineer based on your SLA.
2
Engineer Assigned
The nearest qualified engineer is dispatched, with the relevant spares sourced ahead of arrival to avoid a second visit.
3
Diagnosis On-Site
Root cause is confirmed on site before work begins, so the fix addresses what's actually wrong — not just the symptom.
4
Hardware Restored
Your system is returned to full operation, with documentation provided and your SLA commitment confirmed as met.
Why Third Party Maintenance
A Practical Alternative to OEM Renewal
Lower Cost, Same Reliability
Independent maintenance typically costs a fraction of an OEM renewal, without a drop in response time or fix quality.
Coverage That Doesn't Expire on a Vendor's Schedule
Keep running equipment that still works, instead of replacing it the moment a manufacturer stops officially supporting it.
One Contract, Not a Dozen
A single agreement across every manufacturer in your estate, instead of tracking separate renewal dates and support numbers.
Still running hardware on an OEM contract?
Tell us what's in your estate and we'll put together a coverage plan.
