SUPPORTING YOUR BUSINESS
Your business runs on technology. All businesses need reliable, efficient, and hassle-free IT systems. Part of what Sarum Tech offers is tailored IT Support built around your business.
We offer three levels of IT Support, managed support, co-managed support, and ad-hoc or remote support. We're flexible and can fit with your business needs meaning we don't apply a "one size fits all" approach.
Help Desk Support
A real person to call or message when something's not working — most issues resolved in the first conversation.
- Phone, email & chat support
- Ticket tracking & follow-up
- Guaranteed response times
Remote IT Support
Secure remote access lets us diagnose and fix most problems without waiting on someone to arrive.
- Secure remote diagnostics
- Software & config fixes
- Available across time zones
On-Site Support
For hardware issues and hands-on problems, a technician comes to you — scheduled or emergency dispatch.
- Scheduled & emergency visits
- Hardware installs & repairs
- Office & site setups
Network Monitoring & Maintenance
We watch your network around the clock and catch problems before they turn into downtime.
- 24/7 uptime monitoring
- Proactive alerts
- Routine maintenance & patching
Hardware & Software Troubleshooting
From a slow laptop to a crashing application, we track down the actual cause instead of guessing.
- Diagnostics & root-cause fixes
- Driver & OS troubleshooting
- Application support
Data Backup & Recovery
Automated backups and a tested recovery plan mean a lost device or a bad update never means lost work.
- Automated, scheduled backups
- Fast file & system recovery
- Regular restore testing